Return & Refund Policy
We strive to provide high-quality products and excellent customer satisfaction. However, if for any reason you are not completely happy with your purchase, we offer a hassle-free 180-day return policy from the date of delivery. We want you to feel confident in trying our product, and if it doesn’t meet your expectations, we will gladly process a refund.
Please follow the steps below to ensure a smooth and efficient return process.
Step 1: Verify Your Eligibility for a Return
To be eligible for a refund, your return request must be initiated within 180 days from the date your order was delivered. The return period starts from the day the package reaches your shipping address. If you are unsure of your delivery date, you can check the tracking number provided by the shipping carrier.
Step 2: Contact Customer Support
Before sending back your product, please reach out to our customer support team to initiate the return process. You can do this by sending an email with the subject line "Refund Request." In your message, kindly explain the reason for your return and let us know that the product did not meet your expectations. Our support team will respond promptly to assist you with further instructions.
Step 3: Prepare Your Return Package
To successfully complete your return, you must send back all bottles from your order, regardless of whether they are full, partially used, or completely empty. Opened bottles are also accepted as part of the return process.
When preparing your return, please include a small note inside the package with the following details:
Your full name (as used when placing the order)
Your email address (to help locate your order)
Your order ID (optional but helpful for faster processing)
This information is crucial to ensure your return is processed quickly and correctly.
Return Shipping Address:
📍 PO BOX 90129, Lakeland, FL 33804
🚨 Important Notice:
We do not cover return shipping costs. The cost of returning the package is the responsibility of the customer.
We recommend using a trackable shipping method to ensure your package reaches us safely.
Step 4: Refund Processing Timeline
Once we receive your returned package, we will inspect the contents and initiate your refund. Please allow a few business days for processing.
You will receive an email confirmation once your refund has been issued. The refund will be credited back to your original payment method. Depending on your bank or credit card provider, the refund may take between 5 to 10 business days to appear on your statement.
Additional Notes
Returns made outside of the 180-day period will not be accepted.
If your return is missing important details (such as your name or order information), processing may be delayed.
If you have any concerns regarding your return, feel free to contact our support team for assistance.
We appreciate your business and are committed to providing a positive shopping experience. If there’s anything we can do to improve your satisfaction, please don’t hesitate to reach out!